Return and Exchange Policy

If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange it within 30 days of the shipping date.Returns, including free gift(s)(If any offered), must be unworn and in the state that you received them. 

We have an extended return policy for special occasions, for instance, orders placed at Pure Ignis starting October 28th – November 15th are eligible for a 75 day extended holiday return policy, orders placed between November 15th – November 30th are eligible for 60 day extended holiday return policy, and orders placed between December 1st – December 15th are eligible for 45 day extended holiday return policy. All orders placed before October 28th and after December 15th are subjected to a standard 30-day return policy unless specified in a promotion.

After 30 days and up to 60 days from the shipping date, 15% re-stocking fee will be applicable on exchange. No returns or exchanges shall be entertained after 60 days from the shipping date.

We offer FREE return shipping for US domestic orders. To request a return shipping label for your purchase, simply fill the Online Return Form. International customers will need to pay for return shipping. Returns may take up to one week for processing.

For international returns, return shipping and insurance are the responsibility of the customer.

Request Online Return Form