Order and Shipping Policies

Enjoy complimentary Free FedEx Express shipping on all domestic orders.

Shipping Options
Domestic Shipping
FedEx Express Shipping Free 3-4 Business days
FedEx 2Day US $11.95 2-3 Business days
FedEx Priority Overnight US $19.95 1-2 Business days
FedEx Saturday Delivery US $32.95 Delivered on Saturdays
What's Included in Your Order?
  • Pure Ignis's Certificate of Authenticity or Third Party Jewelry Appraisal
  • Gorgeous Jewelry Box
  • 60-Day Return Policy
  • One Free Complimentary Ring Resizing







Shipping and Order Policies

These policies apply to domestic orders; to be shipped to U.S. (and APO/FPO/DPO) addresses.

The Estimated Arrival Date DOES NOT take the following into account:

  • Delays in credit approval.
  • Weather delays.
  • Other shipping/vendor service issues.

For additional information, please view our Terms and Conditions

If you have questions about your order please email us at customer.service@pureignis.com or call us at +1-888-926-4272. Pure Ignis ’s personal jewelers will be glad to assist with your questions or concerns.

APO, FPO, DPO, PO boxes, and US Territories

We will ship orders to APO, FPO, DPO, PO boxes, and US Territories via USPS priority mail with delivery confirmation. Usually it takes around 7-10 business days to arrive to its shipping destination. The arrival times (arrives by date/estimated ship date) displayed are for U.S. addresses and do not apply to APO, FPO and DPO addresses.

Payment Methods

For your convenience, we offer the following payment methods:

  • Credit cards/Debit cards: American Express, Visa, MasterCard and Discover
  • Other payment methods: PayPal.
All Shipments are Insured

We insure all items; this means that when your order is in transit to you, shipment is always risk-free. All deliveries are made to a physical business or home address only.

For added security, it is our policy that adult signature is required for all Pure Ignis items/orders.

For Your Protection

As a security precaution to protect our customers against fraud, there might be slight delay in shipment of certain orders due to the verification process. For orders that need to be delivered to a destination other than the billing address, we will confirm that your credit card or financing company has this alternate shipping address on file.

In such cases where you feel your shipment is delayed, please contact our Customer Care and help us expedite your order.

Sales Tax

Currently, sales tax is only collected on orders shipped to addresses in New Jersey, New York and California. 

If you are shipping to addresses in New Jersey, New York and California, tax will be charged on the item price minus discount (when discount is applicable). Tax rates within countries vary. Sales tax is also levied on the shipping charges. 

Returns

If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange it within 60 days of the shipping date. Returns, including free gift(s)(If any offered), must be unworn and in the state that you received them.We have an extended return policy for special occasions, for instance, orders placed at Pure Ignis starting October 28th – November 15th are eligible for a 75-day extended holiday return policy, orders placed between November 15th – November 30th are eligible for 60-day extended holiday return policy, and orders placed between December 1st – December 15th are eligible for 45-day extended holiday return policy. All orders placed before October 28th and after December 15th are subjected to a standard 30-day return policy unless specified in a promotion.

Free Shipping Both Ways: We offer Free Express shipping on every order. To make your Pure Ignis purchasing experience as smooth as possible, we also offer Free return shipping for all domestic orders (within USA). To request a return shipping label for your purchase, simply fill and submit Online Return Form. Returns may take up to 1 week to process.

For international customers: For international returns, return shipping and insurance are the responsibility of the customer.

Ring Re-sizing

Each Pure Ignis ring comes with the option of one complimentary resizing during the first year of ownership. For your complimentary resizing call Pure Ignis’s personal jeweler at +1-888-926-4272 to arrange for it. Customer will have to pay for shipping both ways with insurance after 30 days of purchase.

 

*Pure Ignis reserves the right to change its policies without any prior notice.